House Rules
The purpose of our house rules is to ensure a peaceful and pleasant stay for our guests by providing all necessary information and avoiding any misunderstandings. The House Rules apply to all guests staying at the hotel.
Pets
Pets are not allowed in the hotel for hygiene reasons.
Thank you for your understanding.
Property & Equipment
Guests are kindly requested to use the hotel’s buildings, facilities and equipment properly and to comply with fire and safety regulations. Rearranging furniture and equipment is not permitted.
The hotel shall not be held liable for any damages or accidents resulting from improper use.
Any damage caused on the premises must be compensated by the guest responsible or their legal guardian.
Smoking (including e-cigarettes) / Alcohol
Smoking, including the use of electronic cigarettes or any smoke-producing devices, is strictly prohibited throughout the hotel, including on room balconies.
Designated smoking areas are available in the garden: near the designated fire pit area and in front of the hotel (parking area). Guests are kindly asked to smoke only in these areas and to use ashtrays.
In case of violation, a penalty fee of HUF 40,000 will be charged.
Guests under the age of 18 are not permitted to consume alcoholic beverages.
Our staff reserves the right to refuse service to intoxicated guests.
Other Information
To ensure the comfort of all guests, noise is not permitted between 10:00 PM and 8:00 AM.
The hotel reserves the right to refuse service or immediately remove guests from the premises in case of inappropriate behavior or violation of the house rules.
Please note that the hotel cannot be held liable or provide compensation for damages resulting from events beyond its control (e.g. natural disasters, hail, fire, power outages).
Arrival & Departure
Rooms are available from 3:00 PM on the day of arrival.
On the day of departure, guests are kindly requested to vacate their rooms by 10:00 AM.
When leaving the room, please ensure that all windows and doors are properly closed and locked.
Upon final departure, room keys or key cards must be returned at the reception.
In case of loss of a key or key card, guests are required to report it immediately and cover the cost of replacement, including any necessary lock changes.
Valuables
The hotel does not accept liability for personal valuables brought onto the premises (e.g. jewellery, mobile phones, laptops), nor for vehicles parked on the hotel’s parking area.
Lost and found items should be handed in at the reception.
The hotel is unable to return items left behind by any means. Such items can be collected in person or by an authorized representative at the reception.
Dining / Restaurant
Guests are kindly requested to use the restaurant area for meals.
Appropriate attire is required in the restaurant at all times. In case of unsuitable clothing, the hotel reserves the right to refuse entry or service.
Access to the Thermal Spa / Bathing
When leaving your room, please ensure that the lights are switched off, the air conditioning is turned off, and the windows are closed.
In case of illness or accident occurring in the thermal spa, please report it immediately to the staff on site. Failure to do so may result in the inability to accept any subsequent complaints.
Bathrobe
Bathrobe replacement is available for an additional fee of HUF 1,000 / person / occasion.
Garden
Please respect the garden and its plants.
Littering is not permitted.
Medical Treatments / Massage
If you fail to attend a treatment appointment arranged by the reception (e.g. massage), the service will be considered forfeited. A new appointment can only be arranged upon payment of the full fee.
Visitors
Hotel rooms may only be occupied by the number of guests specified in the reservation.
The hotel reserves the right to verify, without prior notice, that the number of guests staying matches the number booked.
Guests may receive visitors only after prior arrangement with the reception, and exclusively in the public areas of the hotel.
Visitors staying beyond the agreed time will be charged according to the applicable accommodation rates.
Parking
Guests are kindly requested to park in a way that does not obstruct the movement or parking of others.
Please ensure that only one parking space is used per vehicle.
Waste Disposal
Guests are kindly requested to keep their rooms and the hotel premises clean and tidy.
Household waste may be disposed of in the bins provided in the rooms. If the bins are full, please inform our housekeeping staff.
Towels
Towels are changed every 3 days during your stay. If you require more frequent towel changes, this can be arranged for an additional fee of HUF 1,000 / person / occasion.
Wellness Area
The wellness area may be used only in appropriate SWIMWEAR.
Food and drinks are NOT permitted in the wellness area.
Violation of these rules may result in immediate removal from the wellness area.
Guests Under 18 Years of Age
Guests under the age of 18 may only book a room under the supervision of a legally competent adult.
Parents or the legally competent adult accompanying the minor are fully responsible for the minor’s safety, conduct and any damages caused.
Persons under the age of 18 are not permitted to consume alcohol, smoke, or use electronic cigarettes on the hotel premises. Compliance with these rules is the responsibility of the supervising adult.
Children under the age of 10 may not stay alone in the room or in the wellness area without adult supervision.
Persons without legal capacity may not enter into a contract with the hotel and may not use the hotel’s accommodation services independently.
Health Conditions & Skin Problems
The hotel’s wellness area, massage services and the services of Flexum Thermal & Spa may not be used in the following cases:
- Fever, stomach or intestinal illness
- Infectious skin diseases
- Convulsive conditions or seizures
- Illnesses involving loss of consciousness
- Extensive abnormal skin conditions, open wounds or wounds with discharge
- Under the influence of alcohol and/or drugs
- Under the influence of medication causing impairment or drowsiness
Should you have any comments or encounter any issues during your stay, please inform the hotel reception or notify the hotel management immediately. Please note that we are unable to accept complaints submittedafter departure.
Thank you for your understanding.
We wish you a pleasant and relaxing stay!